Auto Shop Practices & Procedures

Course Code: AUTO-230

Department: Automotive Technology

Credit Hours: 2.00

Textbook Information: Bookstore website

This course will cover automotive management operational procedures for different types of service facilities. Emphasis will focus on the tasks and duties of each member of the service team including the service consultant, technicians, and parts specialists. Topics will include customer relations from the initial contact to the presentation of the invoice to the customer as well as the work environment, legal issues, warranties, campaigns and recalls as well as the job performance techniques for the service team. The course is aligned to the tasks identified by the Automotive Service Excellence for the Automotive Service Consultant. The Core Values and Kaskaskia College will also be a course focus. Prerequisite: AUTO 119 with a grade of C or better