Student Worker Welcome Desk

Name of Position:  Welcome Desk

Classification of the Position: Student Worker

Department: Student Services

Location: Enrollment Center

Function :   Answer switchboard, serve as greeter, enter students into walk-in manager, assist with ID card production, mail distribution, serve as olark chat live agent, general office duties

Position Description :   This individual will be responsible for answering phones with proper etiquette, will provide customer services to everyone entering the Enrollment Services area, will assist with filing documentation for student services, will give directions or walk customers to various areas of the college.  Duties include but are not limited to opening/closing and operating the switchboard, greeting customers as they enter the college, delivering mail, creating & delivering ID cards, serving as olark chat live agent.

Qualifications : 

• · Phone etiquette        
• · Communication skills        
• ·Computer skills         
• ·Run errands/delivery and retrieval of materials around campus       
• ·Confidentiality        
• ·Attention to detail       
• ·Time management skills        
• ·Ability to comprehend instructions and work with minimal supervision         
• ·Assist with office correspondence        
• ·Stocking/Inventory         
• General office duties        
• Background Check required        

Evaluation Procedure: 

• Daily feedback from staff, students and other co-workers

Point of Contact:

Staci Palm

618-545-3048

spalm@kaskaskia.edu