Function:
Provides direct student services in the admissions process, enrollment, and registration functions, along with all related Enrollment Center Support functions.
Organizational Relationship:
Reports to the Dean of Enrollment Services who reports to the Vice-President of Student Services, who reports to the President of the College.
Qualifications for the Position
Required:
- Associate Degree
- Two years of relevant work experience.
- Excellent customer service and written and verbal communication skills.
- Strong organizational, human relations, and teamwork skills.
- Excellent computer skills in word processing, spreadsheet, and database, including Microsoft
- Word and Excel.
- Demonstrated commitment to supporting and participating in student activities and College events.
Preferred:
- Previous experience working in an educational environment.
- Previous experience working with a customer relationship management product.
Essential Functions:
- Provide excellent customer service to all students and internal customers.
- Provide customer services and enrollment services for the Enrollment Center.
- Explain various enrollment processes and procedures to students and parents on walk-in and call-in basis.
- Proactive follow-up with prospective students to encourage next step in enrollment process.
- Assist students in the application and admission processes.
- Maintain student files.
- Assist in monitoring student data for completeness and accuracy which is critical to state reports.
- Assist in the preparation of required reports and correspondence.
- Answer telephone, expedite mail, respond to requests, and/or forward messages as required.
- Process student withdrawals and transcript requests.
- Register students on campus and at remote sites.
- Interpret and process essential forms for the Enrollment Center.
- Work with Special Admit programs as required.
- Support the dual credit registration process.
- Provide support for Kaskaskia College-related outreach as needed.
Other Functions:
- Performs other related duties as assigned
Supervisory Responsibility:
The position will assist in supervising student workers as needed.
Supervisory Controls:
The position will be expected to work as part of the Enrollment Center team with a
minimum amount of supervision. Consultation with the supervisor is available as needed.
Guidelines:
The position is expected to follow all Kaskaskia College policies and procedures, and
all local, state, and federal laws and regulations. The position is also expected to adhere to and promote College's core values of responsibility, fairness, respect, compassion, and honesty.
Personal Relationships:
The position has daily contact with students, College employees, community members, and
external agencies.
Physical Demands and Work Environment:
High-traffic, office environment with frequent interruptions. Must be willing and able to travel to training sites as necessary. Flexible schedule is required, including evening and weekend work as necessary.
Kaskaskia College
Human Resources
RE: Admissions Counselor SS111623
27210 College Road
Centralia, IL 62801
618-545-3072
hr@kaskaskia.edu
As an AA/EEO employer Kaskaskia College is interested in receiving applications from individuals who would enhance the diversity of the College.
