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"Success doesn't come to you…you go to it."
- Marva Collins
Company: Lowes, Mt. Vernon, IL
Job Title: Customer Service
Date Posted: 01/10/2013
Industry: Clerical

General Description and Purpose
Responsible for handling all customer inquiries, sales, returns at the Customer Service/Return Desk, operating the cash register, processing
customer payments, bagging customer goods, and processing customer returns, etc. Greets and acknowledges all customers in a friendly,
professional manner and provides quick, responsive customer service. Responsible for all other duties as assigned.
Work Schedule
May require morning, afternoon, and evening availability any day of the week.

Essential Knowledge and Skills
Ability to apply basic mathematical concepts such as adding, subtracting, multiplying, dividing, and knowledge of weights and measures.
Understands and responds appropriately to basic customer and employee inquiries. Read, write, and communicate using English language
sufficient to perform job functions. (Other preferences will be given for special language skills when there is a business need.) Knowledge of
company's mission, purpose, goals, and the role of every employee in achieving each of them. Ability to operate store equipment in assigned
area (including but not limited to: LRT, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutting,
panel saw, paint mixing computer, blind cutting, forklifts, pallet jacks, electric lifts, etc.) Satisfactorily complete all Lowe's training requirements
(including annual Hazardous Material, Forklift certification/departmental training, etc.) Ability to interpret price tag and UPC information. Ability to
process merchandise information through store computer system, POS register system, and complete all required paperwork according to policy.
Knowledge of credit programs and collection procedures.

Qualification Standards
Applicants may be rejected if an interview or background check reveals that the applicant has been convicted of a felony or offense against property
such as receipt of stolen property, larceny, embezzlement, burglary, or similar convictions. Must pass a pre-employment drug test.

Physical Job Requirements
Ability to move throughout all areas of the store; sales floor, receiving, register areas, lawn and garden, including the outside perimeter of the store.
Move objects up to and exceeding 200 pounds with reasonable accommodations. Able to wear all necessary personal protective equipment to
perform job functions. Stand and/or sit continuously and perform job functions for a full shift with meal break. Physically able to stand, bend,
stoop, kneel, reach, twist, lift, push, pull, climb, balance, crouch, handle, and move items weighing up to 50 pounds without assistance.
Visual acuity corrected to perform job functions. Ability to distinguish color to perform job functions.
See Indeed.com for more information. Apply online.

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