•High school education or its equivalent is required. 2 year technical degree with emphasis on diesel engine or earthmoving repair is preferred.
•3-5 years’ experience in a heavy equipment service department, primarily opening/closing work orders as well as check in/out of rental equipment is required.
•1-3 years of warranty administration, at a dealer level, experience preferred.
•Requires effective oral and written communication skills, and excellent interpersonal and listening skills.
•Strong computer skills in SISWeb, Parts Integrator, Dealer Business Systems and Microsoft products.
•Good time management skills and excellent attention to detail.
•Strong organizational and prioritization skills are essential.
Job Description: Company Overview:
•Provide service/parts/sales administration support including process accounts payables, data entry, order supplies and other service department related responsibilities.
•Check in/check out of rental equipment, identify and apply fix and down tags on machines as appropriate, monitor inventory and make adjustments as needed.
•Document all service work orders including finalizing service reports, open/close work orders in the system, review timecards as well as process warranty claims.
Maintain and update filing and database systems, either manually or using a computer.
•May provide training to technicians on latest changes to work order process and warranty.
•Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
•Any and all duties as assigned. See Indeed.com for more information. Apply online.