Presents a professional, caring and positive image to all customers of the Hospital. Interviews and registers incoming patients or representatives and enters information required for the admission into the computer.
Essential Duties and Responsibilities include, but are not limited to the following:
-Functions within all policies, procedures, rules and regulations applicable to the organization.
-Interview patient or representative to obtain and record accurate patient demographic information into our computer system.
-Obtains signed statement from patient to protect Hospital’s interests.
-Compiles data for occupancy and census records.
-Responsible for answering the switchboard.
-Receives payments on accounts and reconciles cash drawer daily.
There are not any supervisory responsibilities required for this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
a. Education and/or Experience
-High school diploma or general education degree (GED);
-or one to three months related experience and/or training;
-or equivalent combination of education and experience.
b. General Skills
Excellent customer service. Ability to read and comprehend instructions. Ability to write. Ability to respond appropriately to inquiries or complaints. Ability to add, subtract, multiply and divide. Ability to apply common sense understanding to carry out instructions, written or oral. Ability to define problems, collect data, establish facts and draw valid conclusions.
c. Certificates, licenses, Registrations
Maintains current license, certifications, continuing education and other required staff development programs required by the facility and/or their departmental guidelines.
-Able to see and adhere or use prosthetics that will enable these senses to function adequately to assure that the requirements of the position can be fully met. Be in good general healthier and demonstrate emotional stability. Able to assume awkward positions (bending, stooping, squatting and reaching) on a frequent basis. Able to move/walk, push/pull, (patients/residents, carts, wheelchairs, stretchers, equipment , boxes, etc.) on a frequent basis.
-The staff member must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
While performing the duties of this job, the staff member is regularly exposed to and works inside a controlled indoors environment. Is subject to frequent interruptions. Is involved with patients/residents, staff members, visitors, regulatory agency personnel, etc. May be subject o hostile or emotionally upset patients/residents, family members, staff members, or others. May be subject to exposure from infectious waste and disease, including, but not limited to AIDS, Hepatitis B and TB.
Communicates effectively and appropriately. Gets along and cooperates with co-workers and appropriately interacts with others. Participates and functions as an effective member of the healthcare team.
Exchanges information concerning patients/residents/customers/ staff members and the organization with others only in a “need to know” basis. Understands and implements the “Bill of Rights” for patients and residents ensuring considerate and respectful care.
Promptly arrives for the designated shift. Follows al applicable policies regarding schedules, attendance and organizational requirements.
Understands and uses safe practices at all times. Reports all unsafe conditions to the appropriate manager immediately. Assures all equipment functions properly before uses. Knows and adheres to all safety and fire prevention rules and regulations. Knows location and use of personal protective equipment, fire plan, MSDS, Disaster Plan and Exposure Control Plan.
Provides excellent services to all customers, striving to exceed their expectations, to ensure continuous quality improvement of Greenville Regional Hospital customer-focused environment. Exemplifies excellent customer service toward patients/residents, families, visitors, volunteers, physicians and co-workers. Demonstrates courtesy, compassion and respect. Communicates with all customers in a positive an professional manner. Contributes to teamwork and harmonious working relationships.
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