Success Center
"Success doesn't come to you…you go to it."
- Marva Collins
  
     
 
Company: Dayton Freight Lines, Salem, IL
Job Title: SERVICE CENTER MANAGER
Date Posted: 10/17/2012
Industry: Automotive
Summary: City:     Salem  State:    IL
Travel Involved:    21-30%
Shift:    Monday-Friday
Employment Status:    Full-Time
   
Average Hours per Week:    40-50

JOB DESCRIPTION:
Responsible for organizing, staffing enforcing and accomplishing all service center activities in an efficient and economical manner as well as within established budget guidelines consistent with corporate objectives.
* Observes, inspects and measures service center performance in order to identify areas of opportunity and develops and implements performance engineering solutions to identify problem areas.
* Is fully proficient in the use, understanding and conformance of T.E.A.M System objectives.
* Maintains superior internal and external customer relations, consistent with company policies.
* Receives constructive criticism and praise in a business-like fashion and maintains a professional, positive attitude.
* Analyzes revenue statistics, identifies sales opportunities and works closely with Director of Sales/Marketing in developing client solutions. Keeps fully informed regarding competitive developments and situations within assigned geographic service area.
* Constantly trains, develops and evaluates all service center personnel work performance as well as for the initiation of personnel records documentation. Is responsible for recruitment of prospective employees, including screening, qualifying and interviewing in conjunction with Region Manager and/or Director of Sales/Marketing.
* Responsible for the development of sales personnel and local marketing plans to effectively maintain the quality and quantity of revenue necessary to achieve and sustain service center profitability as well as for future growth objectives.
* Works closely with Line Coordinator in the planning and implementation of line haul schedules to ensure consistent attainment of on-time service performance
* Requirements.
* Investigates all accidents and job related injuries and ensures report preparation is timely and accurate with corresponding corrective actions initiated; coordinates same with Director of Safety. Is knowledgeable and has understanding and application of company safety practices including DOT, EPA, ICC and OSHA rules and regulations.
* Evaluates all service center claims to determine corrective actions required for loss prevention plans; coordinates same with Director of Claims. Ensures, through personal inspection techniques that service center premises are adequately protected and maintained
* Ensures that regular service center meetings are conducted in order that all supervisory, staff and production/service personnel might be properly informed relative to service center group performance, company trends, sales/marketing plans as well as individual performances.
* Is responsible for effective, consistent communications at the highest level possible as well as local ombudsman for our Open-Door policy.
* Will provide at least quarterly, written summaries of the conduct of said meetings to Region Manager.
* Coordinates and facilitates company as well as service center sponsored TQM continuous improvement process; is persistent in our corporate commitment to quality and excellence.
* Timely and effectively handles special assignments as directed.
*
* It is every employee's duty to participate in the company's goal of satisfying our customers economically. Therefore, all employee's may be called upon to perform tasks not specifically listed in their job description. The job description is not deemed to be all inclusive, nor are the expectations of the job limited to the tasks listed in it.
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